Terms of service

Terms of Service

Welcome to Healher, your trusted destination for premium Korean skincare products. By accessing and using our website, including purchasing products from us, you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to these Terms, please do not use our Site or make any purchases.

1. Acceptance of Terms

By accessing and using the Site, you agree to comply with and be bound by these Terms. We may update or revise these Terms at any time without prior notice, and all updates will be posted on this page. Your continued use of the Site after any such changes will constitute your acceptance of the revised Terms.

2. Account Registration

In order to make a purchase, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to maintain the confidentiality of your login credentials. You are responsible for all activities under your account. If you suspect any unauthorized use of your account, please notify us immediately.

3. Product Availability and Fulfillment

As a dropshipping business, we partner with trusted suppliers and manufacturers to fulfill orders on our behalf. While we strive to ensure the availability of products on our Site, product availability is subject to change. If an item you’ve ordered is out of stock or discontinued, we will contact you to offer an alternative product or a refund.

Please note that product images and descriptions are for reference only, and while we aim for accuracy, slight variations in appearance, packaging, and ingredients may occur due to supplier updates or inventory changes.

4. Pricing and Payment

All prices are listed in [Currency] and are exclusive of taxes, shipping, and handling fees. Payment is processed at checkout via [Credit Card, PayPal, Apple Pay, etc.]. By placing an order, you authorize us to charge your selected payment method for the total amount, including applicable taxes and shipping.

We reserve the right to change product prices at any time without notice. If an error in pricing occurs after your order is placed, we will contact you to correct the issue, and you will have the option to accept the revised price or cancel the order.

5. Shipping and Delivery

Orders are processed by our suppliers and shipped directly to you. While we aim to ensure timely delivery, shipping times may vary depending on the supplier and the shipping method selected. Please note that some delays may occur, particularly with international shipping or during peak seasons.

Shipping Times:

  • Domestic Orders: Typically shipped within [2] business days; delivery in [3]–[7] business days.
  • International Orders: Delivery times vary based on destination; typically between [1]–[3] weeks.

Once an order has been shipped, you will receive a tracking number (if available) to monitor your shipment. However, please note that delays or issues with delivery may occur, and we are not responsible for these delays once the item is in transit.

Shipping Fees: Shipping charges will be calculated at checkout based on your location and chosen shipping method.

6. Returns, Refunds, and Exchanges

As a dropshipping business, we rely on our third-party suppliers to handle returns and exchanges. Due to the nature of dropshipping, some products may not be eligible for return or exchange.

Return Policy:

  • You may request a return within [15] days of receiving your order, provided the item is unopened, unused, and in its original packaging.
  • Certain products, like skincare items that have been opened or used, may not be eligible for return due to hygiene and safety reasons.

In the case of damaged or defective products, please contact us within [3] days of receipt, and we will coordinate with the supplier for a refund or replacement.

Refunds: Refunds will be processed to your original payment method. Please note that processing times for refunds may vary depending on the payment provider.

7. Product Usage and Skin Sensitivity

By purchasing and using our products, you acknowledge that you understand that individual skin reactions may occur. It is always recommended to conduct a patch test before using a new skincare product extensively. If you experience any irritation or allergic reactions, discontinue use immediately and consult a healthcare provider.

We are not responsible for any adverse reactions or skin conditions caused by the use of our products. Always check the ingredients of each product before purchasing to ensure it is suitable for your skin type.

8. Intellectual Property

The content on our Site, including text, images, logos, graphics, and software, is the property of Healher and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from the Site without our express permission.

9. Limitation of Liability

To the fullest extent permitted by law, Healher shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or the Site. We are not responsible for any delays in order fulfillment, shipping, or damage caused by our third-party suppliers.

Our total liability to you, in any case, shall not exceed the total amount you paid for the product or service that gave rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Healher, its affiliates, officers, employees, agents, and suppliers from any claims, damages, losses, or expenses arising from your violation of these Terms, your use of our Site, or your purchase of products.

11. Privacy Policy

Your use of our Site is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the Privacy Policy carefully to understand our practices regarding your data.

12. Prohibited Conduct

When using the Site, you agree not to:

  • Violate any laws or regulations.
  • Engage in fraudulent, deceptive, or illegal activity.
  • Impersonate any person or entity.
  • Post, upload, or transmit harmful, offensive, or unlawful content.
  • Interfere with the Site's functionality or security.

13. Third-Party Links and Suppliers

Our Site may contain links to third-party websites and suppliers. These third-party services are provided for convenience only, and we are not responsible for their content, products, or services. You agree to use such links at your own risk.

As a dropshipping business, we rely on third-party suppliers for product fulfillment. While we carefully select our partners, we cannot be held liable for any issues related to the fulfillment of orders, quality, or delivery of products.

15. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.