Shipping policy

At Healher, we are committed to providing you with high-quality Korean skincare products and ensuring a smooth and reliable shipping experience. Please review our Shipping Policy carefully to understand our procedures and shipping terms.

1. Order Processing Time

  • Order Processing Time: All orders are processed within 1–3 business days. Orders are shipped Monday through Friday, excluding weekends and public holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review the information carefully and let us know if any changes need to be made.
  • Processing Delays: During high-demand periods (e.g., sales, holidays), please allow an additional 2–3 business days for order processing.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods based on your location. Our shipping times are estimated from the moment the order is shipped, not when the order is placed.

  • Domestic Shipping (within [Country]):
    • Standard Shipping: Typically takes 5–7 business days to arrive.
    • Expedited Shipping: Typically takes 2–4 business days to arrive.
  • International Shipping:
    • Standard International Shipping: Typically takes 7–21 business days depending on the destination country.
    • Expedited International Shipping: Typically takes 5–10 business days to arrive.

Please note that shipping times may vary due to factors outside of our control, including customs delays, weather conditions, or holidays.

3. Shipping Costs

  • Domestic Orders: Shipping costs are calculated at checkout based on your location, the shipping method selected, and the size/weight of your order.
  • International Orders: Shipping fees for international orders will also be calculated at checkout. Please note that international shipping can be more expensive due to distance and customs regulations.

4. Customs, Duties, and Taxes

  • Customs and Duties: For international shipments, your order may be subject to customs duties, taxes, or fees once it reaches your country. These additional charges are your responsibility and are not included in the price of the product or shipping costs.
  • Customs Clearance Delays: Occasionally, packages may be delayed due to customs processing. We are not responsible for delays caused by customs or import regulations.

5. Shipping Restrictions

We currently offer shipping to the following countries: [Insert list of countries or regions]. If you are located in a country outside our shipping zones, please contact us at [Your Contact Email] to inquire about shipping options.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number (if applicable) via email. You can use this tracking number to monitor the status of your package through the carrier’s website.

Please note that tracking information may take up to 24–48 hours to appear once your package is shipped. If your tracking information is not updating, please check back later or contact us for assistance.

7. Address Accuracy

It is important that you provide the correct shipping address during checkout. We are not responsible for orders that are delayed or misdirected due to incorrect or incomplete addresses. If you notice an error in your shipping information after placing your order, please contact us immediately at [Your Contact Email] so that we can attempt to correct it before the order is processed.

8. Missing or Lost Packages

We are not responsible for lost or stolen packages once the carrier has delivered the shipment to the designated address. However, if you suspect that your package has been lost, please contact the carrier directly with the tracking number provided. If the carrier cannot resolve the issue, contact us at [Your Contact Email], and we will assist in investigating the situation.

9. Shipping Issues or Damaged Goods

If your order arrives damaged or you received the wrong product, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by offering a replacement or refund.

10. Returns and Exchanges

Please refer to our [Return & Refund Policy] for detailed information about returns, exchanges, and refunds.